Important Legal Agreements
Needaserver provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of Needaserver are subject to the following terms of service:
You agree to use all Needaserver services and facilities at your own risk. Needaserver specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Needaserver be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.
Customer agrees that it shall defend, indemnify, save and hold Needaserver harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Needaserver, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Needaserver against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with Needaserver's server.
Needaserver reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from Needaserver's server. Needaserver shall be the sole judge of what violates this Policy.
At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. If you are not satisfied within your first 7 days we would be happy to provide you with a full refund Please See Refund Policy Below. (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration fee is nonrefundable).
We accept Visa, Master Card, American Express, Discover Card. For webhosting plans we will setup your account without any paying. Clients are encouraged to pay by credit card as it is the easiest way to handle payment at this time. Their are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.
Refund PolicyIf you are not happy with your service within the first 7 days we are happy to provide you a full refund with some limitations for example. if the service has been used for more than 30 minutes then it is deemed as used and is not allowed for a refund. but for example day one you play/use for 5 mins and day two for 24 minutes and rest of the week you do not access the service then it only totals 29 minutes and will be supported by our refund policy and you will be awarded a Full Refund for your services. it is at the staff's discretion if they were to allow adjustments to this. With Dedicated Servers, THESE are NOT covered by our Refund Policy as they are pre-paid for one month at this time there is NO Leway on this part of the Policy.
To receive your refund you must make a request via support ticket NO MORE then 3 days after requesting your Cancellation otherwise it will not be honoured... there is NO movement on this rule...
if you forget that is not our fault (must fall within the refund policy timeframe still) i.e you order on monday 1st, cancel tuesday 2nd with 10 mins usage, you have until friday 5th to make request anytime after that will not be honoured as they are standard refund rules for needaserver.
If you request your remaining service back as credit you receive the days left divided by 4 as credit EG if you have Game-server costing £3 per month for 10 slots and you have 10 days left you would receive 8p seen as 3.00/10 is 30p the /4 is 7.5p so rounded to 8p this is NON Negotiable
Account Credit Policy
All Credit Applied to account has a service value but upon request to remove from account has a value of 0.001p per penny of credit for example if you had £50 credit you could be refunded 5p there is NO leeway on this Policy as the credit is to be used towards paying towards your services ONLY (WE ARE NOT A BANK)
Optional Extras Policy
All Optional Extras (Teampseak Rooms and Permissions, Arma Scripts, Arma Map work, Infistar Installation and update service, Server Textures) CAN TAKE UP TO Two Weeks to complete Please be aware of this before ordering. Server Optional Extras Are NOT covered by PayPal Money Back Guarantee as they are Digital services. this can be confirmed By Calling PayPal Themselves for which WE have done...
All accounts are billed according to the dates they were first activated on. If you will not pay for service renew in 5 days after deactivation, your account will be suspended. If you will not pay for service renew in 30 days after deactivation, your account will be terminated. You will receive an email reminder 5 days till deactivation.
Acceptable Use Policy
All services provided by Needaserver may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Needaserver and its employees from any claims resulting from the use of the service which damages the subscriber or any other party. Our acceptable use policy is actively and strictly enforced. Offending content or users are suspended from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken. Pornography is prohibited on all Needaserver servers. This includes sites that include sexually explicit or hardcore images and/or advertising.
Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company.
Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.
Illegality In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material. Undesirable Content Certain types of content are not allowed on our network. We do not host adult content of any description. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software, audio and video downloads may only be hosted if you are the writer and copyright owner of the resources or you have a right to distribute the materials. Accounts suspended due to content or AUP violation are not refunded under any circumstances.
Limitation of Liability
Needaserver shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Needaserver servers going off-line or being unavailable for any reason whatsoever. Furthermore, Needaserver shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Needaserver servers. All damages shall be limited to the immediate termination of service.
We are a company and as such we have bills to pay so cannot grant extensions to any service other than the standard ones from billing dates that are already laid out this is FINAL and non-negotiable...
Needaserver cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by Needaserver are resold. Thus, certain equipment, routing, software, and programming used by Needaserver are not directly owned or written by Needaserver. Moreover, Needaserver holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as Needaserver sees fit. FURTHERMORE, Needaserver retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.
Needaserver has a strong policy in regards to fraud. We have the Right to cancel any service or Delete Customer accounts if they are suspect to be Fraudulent without warning. we reserver the right to administer Checks to Verify Customers Details are Correct and will act accordingly
Needaserver has a strong policy in regards towards Illegal Usage of our Services. if we find that the services you rent from us are bieng used illegally (spam/phishing sites child porn) used for DDOS attacks or any other illegal activity will result in a deletion of your services, any duplicate accounts will also be deleted as a result as suspected illegal use.